处理客人投诉的英文范文 第一篇

I agree that John Doe's newest CD is a poor excuse for music; other critics say the same. Still, you purchased the CD, opened the jewel box, and kept it for at least two weeks; consequently, I am sorry, but I cannot give you the requested refund. You might go to one of the used CD exchange stores in town and trade it for something more to your liking. I value your business and I am sorry, but I cannot exchange CD's simply because the music is bad.

处理客人投诉的英文范文 第二篇

Yang Hong wants to apply for the hotel lobby manager. You should sort out your own experience, including the work in the front office branches, your career prospects, and some suggestions for the development of the hotel, especially for customer management. In fact, the lobby manager is a person who says something.

After talking about the water pipe for a whole day, he doesn't say whether it is a world or not. Then he wanders around the hall and sits in front occasionally If the guest has a problem with the hotel, you have to solve some of the guest's complaints, so you'd better wear formal clothes for the interview. Many people see that the recruitment is your first impression, and then interview the manager in the lobby.

This is relatively related to the management. Generally speaking, the relationship between the senior vice general manager and the general manager will make you uneasy about the original plan. Be more generous, never Don't be nervous if you don't make an appointment.

中文翻译：

杨红想应聘酒店大堂经理，你应该好好梳理一下自己的经历，包括前厅部各分店的工作，你的职业前景，以及对酒店发展，特别是对客户管理的一些建议其实，大堂经理是一个说点什么的人，水烟斗多说了一整天什么都不说是不是世界，然后闲逛大厅坐着偶尔去前台帮下忙如果客人对酒店有意见你要解决一些客人的投诉所以面试最好穿正装，很多人看到招聘是你的第一印象然后在大堂面试经理这相对来说和管理层有关，一般都是资历老的副总经理和总经理这样的但不紧张的关系，会让自己不安的原计划，要大方一点，总不能以后预约处理客人投诉你脸红不好所以不要紧张，效果不好。

处理客人投诉的英文范文 第三篇

Dear Mr. Gao: I bought a color TV set in your store yesterday, but when I got home, I found that there was no image in it, so I went back to your store, but your staff said that they would not be responsible for this problem. I bought this color TV set and brought it home without any doubt.

I can only assume that the problem must be due to the quality of the TV itself. If you can change my TV set as soon as possible, I will be very happy. You sincerely said: Dear Mr.

Gao, I have to write this letter of complaint. Although it is a little disturbing to you, I bought a color TV set in your shopping mall a few days ago, but there is no picture when I turn it on at home. Maybe there is something wrong with the new TV set.

So I went back to find a certain salesman and asked for a new one I'm writing to ask for my money, sir. I'm writing to let you know the pathetic attitude of one of your employees. I received your phone bill last month and thought there was a calculation error: I made two overseas calls and was overcharged, but When I called your complaint department, the girl who answered my call was very rude.

She kept interrupting me. On the other hand, she even said that it was my own fault. Needless to say, this way of dealing with clients is unacceptable.

I would like to suggest that the girl in question should be disciplined and instruct how to deal with clients correctly. I hope she can formally apologize to me and respond as soon as possible Thank you, Donna.

中文翻译：

亲爱的高先生：我昨天在你们店里买了一台彩电，但当我回家时，我发现里面没有图像，所以我回到你们店里，但是你的店员说他们不会为这个问题负责，我买了这台彩电，毫无疑问地把它带回家了。我只能假设问题一定是由于电视机本身的质量问题。如果你能尽快更换我的电视机，我将很高兴，你的真诚地说：亲爱的高先生，我必须写信这封投诉信虽然对你有点打扰，前几天我在你的商场买了一台彩电，但在家里开机时没有画面，可能是新买的电视机出了问题，所以我回去找了一个确切的售货员要求换一个新的，她毫不客气地拒绝了我，我想知道，如果你不能提供一个你真诚的新的，你怎么能这样对待顾客我写信要我的钱，先生，我写信是想让你知道贵公司一位职员的可悲态度，我收到你上个月的帐单，以为有点计算错误：我打了两次海外被多收了钱，但是当我打给你的投诉部门时，接我的女孩很粗鲁她不停地打断我，另一方面她甚至说是我自己的错，不用说，这样的处理客户的方式是不可接受的，我想建议当事女孩应该受到纪律处分，并指导如何正确处理客户，我希望她能向我正式道歉，早日作出回应衷心感谢你，唐娜。

标签： 新学期

处理客人投诉的英文范文 第四篇

I take the liberty to write a complaint + if you can do anything necessary to solve the problem I am facing, I will be very grateful. There are several reasons for this complaint. In addition, I sincerely hope you can give me a full refund or a new one.

You'd better reply to this letter as soon as possible. Thank you very much for your convenience.

中文翻译：

我冒昧地写信投诉+如果您能做任何必要的事情来解决我所面临的问题，我将不胜感激。这一投诉有几个方面的原因。另外，我真诚地希望您能给我全额退款或更换一个新的，您最好尽快回复这封信非常感谢您的方便。

处理客人投诉的英文范文 第五篇

Thank you for your letter alerting us to the problem you have been having with our store in Springfield. I am sorry you have been subjected to such a frustrating series of events. We pride ourselves on responding to customers' concerns very quickly, so what you have experienced is inexcusable.

I have spoken with our manager in Springfield and have instructed him to give you a full refund plus 20% off your next purchase. I extend my own apologies for the inconvenience this problem has caused you. It is apparent that we need to train our holiday help more thoroughly.

I wish you an enjoyable holiday season.

处理客人投诉的英文范文 第六篇

>>>>Bookworm series complains to anyone. I am one of your customers. I ordered a set of bookworm series on your website two weeks ago, but I didn't receive it until yesterday.

To my great disappointment, the packaging of these books was so poor that the cover of one book was torn. This is not a complete set, because I found a book missing. I'm sorry to have received such poor service.

I believe I have every right to ask you to deal with this problem. I hope you will either pay me back or give me a new set of books. I'd like to know how you handled my complaint.

Sincerely looking forward to your reply, Li Hua.

中文翻译：

>>>>书虫系列向任何人投诉，我是你们的一个客户，两周前我在你们的上订购了一套书虫系列，但直到昨天我才收到，令我非常失望的是，这些书的包装太差了，有一本书的封面被撕破了，这不是一套完整的，因为我发现一本书不见了。很抱歉，我收到了如此差的服务，我相信我完全有权要求你处理这个问题。我希望你要么还我钱，要么给我一套新的书。

我想知道你处理我投诉的过程。真诚地期待你的答复，李华。

处理客人投诉的英文范文 第七篇

I am writing to complain that the browsing time of my English dictionary on the website is one week later than the scheduled time, which is an unexplained result for me. I am very disappointed because the dictionary is very important to my study, and I strongly demand that it be sent on time. But now it is a few days late, which is incredible, and has affected my study.

I want to Please return my money, I hope you can reply me as soon as possible your angry guest XXX.

中文翻译：

我写信是为了投诉我的英语词典在上的浏览时间比预定时间晚了一个星期，这对我来说是一个无法解释的结果，我感到非常失望，因为字典对我的学习非常重要，我强烈要求准时发送，但现在已经晚了几天，太不可思议了，而且已经影响了我的学习，我现在要求退还我的钱，我希望你能尽快回复我你愤怒的客人XXX。